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|INFORMATION SERVICES TECHNICIAN|
Exhibit Dates: 7/15Present.
Warrant Officers transition from 25U, 25B, and 25C MOS.
Information Services Technicians are the Armys premier information systems and services technicians establishing and maintaining the ability to collect, process, store, secure, search for and discover, retrieve and disseminate information utilizing the application layer environment of the Armys portion of the Cyberspace domain; they enable information dissemination management/content staging in order to perform the required information management/knowledge management functions supporting combat information superiority and decision dominance. They supervise and manage the systems, services and personnel in operation centers that ensure efficient and effective caching, compiling, cataloging, retrieval and distribution of information as an element of combat power. Information services technicians plan, install, administer, manage, maintain, operate, integrate, service, secure and troubleshoot information systems and services to include the family of Army battle command systems and various automation information systems enabling voice, video, data and imagery processing. They manage the training of personnel on the planning, installation, administration, management, maintenance, operation, integration, servicing, securing and troubleshooting of information systems and services. They develop policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Army, joint, intergovernmental, interagency and multinational information systems and services.
Server administration topics include active directory, exchange server, group policy, imaging, Internet Protocol (IP), Linux, SharePoint, and Transmission Control Protocol (TCP). Network administration topics include firewalls, network design, network integration, remote access, secure network traffic, teleconference, and virtual private network (VPN). Security fundamentals topics include administration, application support, data security, information assurance, log analysis, malware and anti-virus, and software configuration. Systems integration topics include certification and accreditation, change management, infrastructure, lifecycle planning, network design, systems acquisition, and systems architecture. Introduction to project management topics include communication, critical thinking, forecasting, planning, research, resource allocation, and scheduling. Problem solving and decision-making topics include creative thinking, critical thinking, decision support systems, problem solving techniques, process improvement, risk management, and situational awareness. Leadership topics include coaching, cultural awareness, delegation, diversity, mentorship, motivation, team building, and training. Management topics include controlling, human resource issues, leading, organizing, planning, quality assurance, and supervising. Leadership communication topics include communication channels, contextual issues, intentional communication, interpersonal communication, oral communication, technical writing, and training.
In the lower-division baccalaureate/associate degree category, 3 semester hours in server administration, 3 in network administration, 3 in security fundamentals, 3 in systems integration, 3 in introduction to project management, and 3 in problem solving and decision-making. In the upper-division baccalaureate degree category, 3 semester hours in leadership, 3 in management, and 3 in leadership communication (7/15)(7/15).